our
warranty

April 23, 2025

At Northwest European Autoworks, we take pride in the quality of our work and the integrity of our service. We offer the following warranty on qualifying repairs to give you added confidence in the care of your vehicle.

What’s Covered

We warranty repairs completed by our technicians, using parts we supply. Our coverage includes:

  • Defects in workmanship

  • Manufacturer defects in parts installed by NEA

  • Labor associated with the original qualifying repair

Duration of Coverage

Our warranty is valid for 12 months or 12,000 miles, whichever comes first, beginning on the date of the original repair.

What’s Not Covered

This warranty does not cover:

  • Normal wear and tear items (e.g., brake pads, tires, bulbs, wipers)

  • Damage due to accidents, abuse, neglect, or improper use

  • Failures resulting from lack of routine maintenance

  • Repairs made by or tampered with by third parties

  • Any part(s) supplied by the customer (labor and material are excluded from warranty when non-NEA parts are used)

Third-Party Work

We do not warranty or assume responsibility for work performed by other shops or for parts not sourced through NEA.

Maintenance Requirements

To ensure continued coverage, vehicles must be properly maintained according to manufacturer recommendations. Documentation of oil changes, fluid services, and inspections may be required for warranty consideration.

Notification Requirements

Customers must notify NEA of a suspected warranty issue as soon as it is noticed. Failure to report a problem early may lead to further damage and denial of warranty coverage.

What NEA Will Do

If a covered repair fails within the warranty period:

  • NEA will inspect the issue at no charge

  • If found to be warranty-related, we will repair or replace the faulty component

  • Labor and parts related to the original repair will be covered

Where Service Must Occur

All warranty repairs must be performed at NEA’s Bellingham, WA facility. We cannot reimburse for work performed elsewhere without prior written authorization.

How to Make a Claim

To initiate a warranty claim:

  1. Contact us at (360) 715-3876 or info@nweuropean.com

  2. Provide your original invoice or repair record

  3. Schedule an inspection at our facility

  4. Let our technicians diagnose and verify the issue